OBJECTIVE
I'm looking to obtain a challenging position, utilizing the skills and knowledge I have learned over the years. I'm People Oriented/Service Oriented and Job Oriented. /I get Results
EXPERIENCE
03/24/08 to Present Terra West Property Management Working in Association with the Homeowner Association Collections Department. Terra West Property Management, Corporate Office 2655 S. Rainbow Suite 200 Las Vegas, NV 89146. Duties include Filing Liens, PUD's, Final Demand, Billing, Research and knowledge of the NRS Code's and Procedures.
11/08/05 to 03/10/08 Clark County Trustee Services a Division of Allied Collection Services, Inc.Working in Association with Benchmark Properties/Benchmark Association Services/Del Webb Sun City Summerlin Community 3080 S. Durango Drive, Las Vegas NV 89117, CCTS Agent for Homeowner Associations. Duties include Collection of defaulted accounts, Escrow Demand Pay Offs, Homeowner Payment Arrangements, Foreclosure Solutions and Settlements. Filing Liens, PUD's, Final Demand & NOD's and knowledge of the NRS Code's and Procedures.
11/08/05 Allied Collections Services, Inc. 3080 S. Durango Drive, Las Vegas NV 89117 Collect on past due accounts, using computer/spreadsheets/management templates/active account analysis and customer service skills— Update accounts. Created/Posted Revenue Tracking Logs, Settlement Packages, Partial Payment Arrangement Department Management,
09/08/05 to 11/05/05 NCO Financial Systems, Inc. 880 Grier Drive, Las Vegas NV 89119 Collections/Collection Specialist Collect on past due accounts, using computer and customer service skills— Update accounts. Created/Posted Revenue Tracking Logs, Settlement Packages, Partial Payment Arrangement Department, Worked Pro-folio's (AMEX, Nextel, Target, Chevron)and Created Goal Reports/Spreadsheets and Goal Projections.
08/07/03 to 09/08/05 Risk Management Alternatives 880 Grier Drive, Las Vegas NV 89119 Collections/Assist. Administrator/Collection Specialist Collect on past due accounts, using computer and customer service skills— Update accounts. Partial Payment Arrangement Department, Worked Pro-folio's (AMEX) Created/Posted Revenue Tracking Logs and Goal Reports and Team Management.
11/10/00 to 08/07/03 National Revenue Corporation To Risk Management Alternatives 880 Grier Drive, Las Vegas NV 89119 Collections/Collections Team Lead Collect on past due accounts, using computer and customer service skills—Update accounts, with current customer information—Incoming calls taken through automatic dialer—Supervising a team of 6 to 12 people. Partial Payment Arrangement Department, Worked Portfolios (Cellular One, Southwestern Bell, Honolulu Cellar).
11/09/99 to 11/06/00 United Creditors Alliance 880 Grier Dr., Las Vegas Nevada 89119 Customer Service/Collections— Collect on past due accounts, using computer and customer service skills— Objective-to collect full due on all accounts— Incoming calls taken through automatic dialer—Meeting revenue monthly goals. Worked Portfolios (Southwestern Bell, Honolulu Cellar).
1999 - 1998 Melissa Computer Systems, Inc. 4119 West Sahara Ave, Las Vegas NV 89102 Phone Sales/Support Primarily I worked as a sales representative but often my duties included purchasing, inventory control, minor accounting, and technician. I have been in the position of Sales for the last four to five years. I am a team player and very attentive to the customers needs, their satisfaction is my ultimate goal.
1991 - 1989 Las Vegas Hilton Hotel & Casino Las Vegas, NV 89119 Sales/Displays/Model Managed customers and employees—Checked credit for customers with a credit line— Cashed checks and did auditing of money collected the previous day— Balanced cash drawer to Modeled for the different restaurants. Designed and created the many window displays.
